In this segment of our A Day in the Life series, where we recognize some of Jitjatjo’s Change Agents, we meet Client Success Representative, Diego. Diego takes us behind the scenes of his typical day and shares what he loves most about working at Jitjatjo.
Name: Diego Siler-Gonzales
Title: Client Success Representative
What do you do at Jitjatjo and how long have you been with the company?
I am a Client Success Representative and I have worked at Jitjatjo for 5 years.
What is your typical day like?
I wake up at 7 am and begin fielding messages and calls from clients about their bookings. By midday, I shift to more operational/administrative style work that allows for our processes to run more smoothly. Around the time I finish up with those tasks and follow up with any clients about that morning, it is usually about 4 pm and my day is coming to an end. Then I start to plot whether I am going to go for a long bike ride or ride to the climbing gym for the evening.
How would you describe Jitjatjo in 3 words?
Exciting, Engaging, Supportive
Why did you choose Jitjatjo?
The opportunity they gave me to grow.
What do you love most about working at Jitjatjo?
The support from my coworkers.
What do you think makes a great team?
Open and honest communication.
What is your greatest achievement to date – personal or professional?
My relationship with my wife.
What is the best career lesson you’ve learned so far?
The squeaky wheel gets the grease - you also have to speak up for yourself.
What has been your proudest moment at Jitjatjo?
Organizing payroll when I had first started at the company.
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