Empowering Eventique: How Jitjatjo Ensured Operational Stability and Success
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The Challenge
Maintaining High Standards in Staffing Levels & Performance
Eventique was in the process of opening a new year-long, outdoor art installation. It was important to Eventique to have dependable hospitality workers, not just to support the event, but to maintain their standard of delivering memorable, sophisticated, cutting-edge experiences for guests. Their stringent criteria for contingent labor providers centered around three key factors:
- Reliability: Eventique wanted to ensure that they could depend on temporary workers to show up for scheduled shifts as needed.
- Consistency: Eventique preferred to repeatedly work with the same group of temporary workers, to foster stronger team dynamics between them and existing staff.
- Quality: Eventique wanted the highest-quality of temporary workers who would uphold their vision and standards of providing exceptional guest service.
The Solution
Dependable & Skilled Workers
An Eventique employee had previously used Jitjatjo, and strongly recommended that leadership explore its staffing capabilities. They knew they needed skilled, dependable workers, and as an agency that continuously looks for new methods and innovations, were open to new options for staff sourcing.
Jitjatjo’s Ondemand was able to offer several critical advantages in shaping their contingent labor strategy:
- Streamlined, all-in-one app offering flexibility in hiring reliable, pre-vetted W2 talent.
- Highly responsive and available support staff.
- Unparalleled speed-to-talent - fill same-day requests.
- Efficiency - re-book the same talent for multiple shifts, to improve knowledge retention and boost team productivity.
The How
A Flexible and Reliable App
Eventique noted that Jitjatjo’s user-friendly app was a key feature in their decision to partner. The intuitive user interface made the platform simple to navigate, which made adoption easy. They appreciated the color-coded shift calendar, which gives staffing managers a quick reference point of daily operational needs. Ondemand’s “MyTeam” function was noted to be especially valuable, as it enabled Eventique to book repeat staff that were familiar with the venue and had demonstrated exceptional job performance.
User Experience with Ondemand:
- User-friendly app offering flexibility and ease of adoption
- Ability to rebook preferred staff using the “MyTeam” feature
- Calendar view provides a quick reference point for daily operational needs
The Results
Operational Stability with Repeat Staff
Eventique credited Jitjatjo as being an integral part of their success in the staffing of a new venue, and beyond. When faced with a staffing shortage for an Easter Sunday event, for example, Jitjatjo was able to fill all roles within a matter of hours, allowing the event to proceed without disruption. Repeatedly working with the same contingent talent team helped Eventique create a strong bond between temporary and permanent staff members, cutting down the time they spent on training and providing more stability across their event operations.
Ondemand’s Role in Success:
- Enabled Eventique to cultivate a reliable, dedicated group of talent they can trust
- Reduced training time for staff
- Improved operational efficiency and enforced stability
- Allowed Eventique to uphold exemplary standards for guest experience
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Client Insight
Staffing with Consistency
Eventique has some advice for hiring managers looking to staff with Jitjatjo: consistency is key. “By having the same team most nights, it really helped create a strong bond among the team as we worked through the nuances of opening a new venue. If you can have the same people day in and day out, really learning the details of the job/space, it's much easier to make adjustments when necessary.”
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