In this segment of our A Day in the Life series, where we recognize some of Jitjatjo’s incredible Change Agents, we meet Manager of Partner Engagement, Gina. Gina gives us a glimpse into her typical day and what she loves about working at Jitjatjo.
Name: Gina Lai
Title: Manager of Partner Engagement
What do you do at Jitjatjo and how long have you been with the company?
I have been with Jitjatjo for 5 years this month (November). My primary focus at Jitjatjo is taking care of our Network Clients, Ondemand Clients, and my Client Success Team. With our clients, I work to understand what their needs are from a staffing and technical perspective. I am always interested in getting feedback from our clients to understand if the app is meeting their needs and then translate that to our technology team.
What is your typical day like?
This is a loaded question as my days are ever changing! Typically, I am meeting and connecting with clients through emails, calls, or zooms and helping support the questions and needs from fellow change agents.
How would you describe Jitjatjo in 3 words?
Innovative, inclusive, and fast-paced.
Why did you choose Jitjatjo?
I had a passion for technology and hospitality. Having worked in both sectors, it was a shock to find a company like Jitjatjo that combined both of my passions!
What do you love most about working at Jitjatjo?
My fellow change agents and innovation.
What do you think makes a great team?
Communication! While I wish the super-power of reading minds was real, it’s not (or at least I don’t think so). In this new working environment where most are remote, people can get stuck in their own silos. I always encourage team members to talk with each other and other teams so that we are able to bounce ideas off each other to help solve issues and bring new ideas to the table.
What is your greatest achievement to date – personal or professional?
Becoming the Manager of Partner Engagement! Within Jitjatjo, I started on our Community Management team and moved over to our Client Success Team. Now I am managing our Client Success Team. I wouldn’t be here without the encouragement, mentorship, and support from the Jitjatjo leadership team.
What is the best career lesson you’ve learned so far?
Before instantly reacting to things, take a breath and pause. Not everything needs to have an instant response.
What has been your proudest moment at Jitjatjo?
We received a booking request for 100+ cashiers with less than 10 hours notice because the client’s initial vendor wasn’t able to fulfill the request. As a team, we were able to fill 75% of the booking and mobilize internal change agents to have boots on the ground to help check in our staff. The client was so happy with the quick fulfillment and great communication, they shifted all of their remaining and future requests to Jitjatjo.
I was incredibly proud of all our team members involved for getting together so quickly and efficiently to fulfill this great need that turned the client event from a potential disaster to going as planned.
What do you hope to achieve in the coming months, year(s)?
Continuing to grow and expand Jitjatjo’s footprint in new states as well as internationally!
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