A Day in the Life | Meet Jessica

January 27, 2021
min read

In this series, A Day in the Life, we would like to take the opportunity to recognize and introduce you to some of our incredible Jitjatjo Change Agents. Today we go behind the scenes with Jessica. 

NAME: Jessica Cohen                            

Manager, Inside Sales

“Implementing human betterment and introducing empathic intelligence as the forefront of hiring and staffing has been such a rewarding process to be a part of. All the while, seeing our team grow from the early stages and making Jitjatjo the most powerful/impactful platform and service we can offer has certainly been extremely fulfilling. In addition, optimizing our services and leveraging our technology to expand not only nationally, but globally and into different verticals on the heels of a pandemic proves how strong we are as a whole. And to think this is only the beginning of what we are capable of.”

What do you do at Jitjatjo and how long have you been with the company?

Manager of Inside Sales/4 ½ years

What is your typical day like? 

Wake up at 7am. Take care of my son until my parents or mother in law step in (depending on the day). Take a peloton class. Make a cup of coffee and begin working on bringing new business into Jitjatjo. I also make sure my team is motivated and has all the tools they need to be successful. Each day grants me the opportunity to engage and meet with new people. My focus is to establish these meaningful relationships and build upon our network of Jitjatjo clients by email, phone call, LinkedIn, marketing campaign outreach, social media posts, etc. I regularly check in with my team and my boss providing updates and being updated on the daily, weekly, monthly, agenda/goals. All the while, making sure my 6 month old hasn’t left a trail of spit up on me when I take zoom calls. 

How would you describe Jitjatjo in 3 words?

Innovative, Adaptable, Empathic

Why did you choose Jitjatjo?  

I was introduced to Jitjatjo by our Head of Growth, Drew Kaplan over a few Japanese whiskeys. We worked together at another company and he thought I would be a great fit for the Inside Sales Rep position within Jitjatjo. I was skeptical at first since I had no interest selling into hospitality, but soon learned how exciting of an industry it is. Plus, while interviewing and meeting with the team I knew right away it was a fit for me. Being able to provide a service that enhances human betterment and being able to sell this service as something I would buy, has afforded me with a work environment I cherish dearly. 4 ½ years later, the rest is history. I still owe Drew that steak dinner. 

What do you love most about working at Jitjatjo?

The team camaraderie. No job is ever too big or too small for our team to handle or accomplish. We overcome anything and everything that comes our way. The intelligence, goals and drive everyone shares makes waking up every morning and going to work that much more rewarding and exciting. 

What do you think makes a great team? 

Goes back to the previous question. Everyone is always willing to pull their own weight and go beyond that. They are constantly willing to go above and beyond their job descriptions. That has been the mentality of Jitjatjo since day 1. Getting through this year stronger than when we started is a true testament to who we are as an organization. 

What is your biggest achievement to date – personal or professional?

Giving birth to my son, Jayce 6 months ago

What is the best career lesson you’ve learned so far? 

Don’t sweat the small stuff. 

They always come back.

What has been your proudest moment at Jitjatjo?

Making it 4 ½ years in any company is a great accomplishment. I am most proud of the time I’ve been with the company and the relationships I have made professionally and personally along the way. I am proud of the trajectory I've had and the contributions I've had as a player/coach. 

What do you hope to achieve in the coming months, year(s)?

Getting back to some sort of normalcy after this year is a big hope of mine. Getting the restaurant industry thriving once again is as well. I would also really like to build up my team and hone in on my management skills and consistently push myself to be a better version of me. I hope to be a good mother, wife, colleague, daughter, sister, friend, etc.


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