In this segment of our A Day in the Life series, where we recognize some of Jitjatjo’s incredible Change Agents, we meet Lauren, one of our Client Success Managers based in Sydney, Australia. Lauren gives us a glimpse into her typical day supporting our clients.
Name: Lauren H.
Title: Client Success Manager in Sydney, Australia
I’ve been with Jitjatjo for over a year now and I’m the Client Success Manager.
Clients, clients, clients! When clients need support, I’m there! My typical day consists of managing clients’ needs - from managing bookings to working closely with the Community Engagement Team and Sales Team, plus working on account growth strategies, coaching my new team members, and more.
I often visit clients in person, which is what I love the most about my day-to-day. I am able to provide a demonstration of our Ondemand platform, ensuring they are set up correctly and ready to book our fabulous Talent.
Future Of Work
With deep roots in the hospitality industry and experience working in a startup environment, it was a really easy decision for me to get involved with an innovative company in an industry that I love.
I love the vision of the company and the endless opportunities. It’s awesome to work with such a great team with passion for the mission.
Collaboration, adaptability, and encouragement.
I grew up in South Africa and I am really proud of starting a life for myself in Australia, with all my family living in South Africa.
Always be proactive and have a positive attitude. Plus I always keep my family motto in mind, which is never give up!
When I started with Jitjatjo, we had only just launched in the Australian market so I have been very proud to see the growth of our client base and our overall Australian operations. It really is an amazing feat to go from unknown to a key player in casual hospitality staffing amongst the Australian hospitality industry.
We have only just launched in Melbourne (the second biggest Australian city), so I’d love to see our Melbourne market smash it. I’d also love to work with more major players in Sydney, growing our market share here. Lastly, growing our team always gives me a lot of joy, so I’d love to be involved in that too.
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