Marriott, like many other hospitality companies, lost a high number of food and beverage staff during the pandemic. Unable to promptly replace these long-term team members, they moved to a reduced staffing model which placed new burdens on hourly employees and managers.
Struggling to reassign staff to cover labor gaps, Marriott was forced to take a new approach. Luckily, they found Jitjatjo who could provide them with temporary workers on demand in an easy-to-use platform.
Marriott emphasized the pivotal role Ondemand has played in their staffing strategy, specifically its ability to cover a wide range of shifts at the last minute. With the ability to access experienced, vetted staff without an extensive recruitment process, the company was able to adapt to a tumultuous period.
By partnering with Jitjatjo, Marriott is able to maintain the same level of service with a reduced workforce. They cut costs by using scheduling processes that utilize flexible staffing and utilizing Ondemand for weekly shift planning and scheduling processes.
Our client has had such a positive experience with using Jitjatjo that they have had many talented team members return to their locations. This has led them to recommend the utilization of the booking feature: “When you work with a star talent, be sure to request them for future bookings.”
Courtyard by Marriott first opened its doors more than 35 years ago. Ever since, the team has been dedicated to creating an environment where great things can happen. Along with great common areas and amenities, the courtyard also features the Bistro as the hotel’s casual dining destination.
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Explore Jitjatjo's Pride Month 2023 guide, tailored for gig workers in the hospitality industry. Dive into supporting the LGBTQIA+ community, boost LGBTQIA+-owned businesses, and join in on fun Pride events. Amplify inclusivity in the gig economy, and commit to promoting diversity and acceptance throughout the year.